Philadelphia Water Bills overcharge over 16,000 customers in hiccup

Billing mishap caused customers to receive bills of $10,000 and other amounts

Philadelphia Water had a billing snafu that showed incorrect amounts for water bills in 19 zip codes, some up to $10,000 dollars. Over 16,000 customers were affected in the mishap.

Customers with incorrect amounts were billed on Tuesday, August 3rd and showed up on e-billing accounts on Wednesday.

Philadelphia Water said they are working to resolve the issue and not impact the automatic payment optons.

Impacted zip codes

19104
19111
19116
19120
19122
19123
19129
19132
19133
19138
19140
19141
19142
19144
19145
19146
19148
19149
19154

The City said customers should wait for an updated bill. If you’d like to speak to a billing representative, call (215) 685-6300 between 8:00 a.m. and 5:00 p.m.

Cover photo by Mikhail Nilov from Pexels; unfortunately not a real-life reaction

Julie Hancher

Julie Hancher is the co-founder and Executive Director of Green Philly, an independent media organization making sustainability accessible, affordable and actionable. Since launching Green Philly in 2008, she has grown it from a passion project into a leading voice for local climate storytelling, pairing impactful journalism with community events and experiences. Julie is a frequent speaker on climate, media innovation and the future of local journalism, and is the creator of SustainPHL and EcoFair. Outside of Green Philly, you can find her hiking, biking, traveling, or exploring Philadelphia.