News

Philadelphia Water Bills overcharge over 16,000 customers in hiccup

Billing mishap caused customers to receive bills of $10,000 and other amounts

Philadelphia Water had a billing snafu that showed incorrect amounts for water bills in 19 zip codes, some up to $10,000 dollars. Over 16,000 customers were affected in the mishap.

Customers with incorrect amounts were billed on Tuesday, August 3rd and showed up on e-billing accounts on Wednesday.

Philadelphia Water said they are working to resolve the issue and not impact the automatic payment optons.

Impacted zip codes

19104
19111
19116
19120
19122
19123
19129
19132
19133
19138
19140
19141
19142
19144
19145
19146
19148
19149
19154

The City said customers should wait for an updated bill. If you’d like to speak to a billing representative, call (215) 685-6300 between 8:00 a.m. and 5:00 p.m. 

Cover photo by Mikhail Nilov from Pexels; unfortunately not a real-life reaction


Julie Hancher

Julie Hancher is Editor-in-Chief of Green Philly, sharing her expertise of all things sustainable in the city of brotherly love. She enjoys long walks in the park with local beer and greening her travels, cooking & cat, Sir Floofus Drake.

Recent Posts

How Big Timber Creek may become your new favorite kayaking spot

New plans aim to make this South Jersey creek the ultimate local escape. Hot summer…

2 days ago

DC 33 strike ends, new recycling resource, & more

Catch up on the latest sustainability news:  End of DC 33 Strike. After all-night negotiations,…

7 days ago

How nature journaling can help you explore local ecosystems

A simple notebook can help you slow down, observe, and reconnect with your local environment.…

7 days ago

SEPTA approved its “doomsday budget.” Here are four ways you can support public transit in Philly.

SEPTA’s board voted to adopt a budget for Fiscal Year 2026 that will result in…

1 week ago

Hot Philly schools, EPA workers declare dissent, city union on strike & more

Catch up on the latest sustainability news: Over half of Philadelphia’s K-12 students are overheating…

2 weeks ago

Teens Cultivate Soil and Safety at the Sankofa Community Farm at Bartram’s Garden

When the world is overwhelming, dangerous, or stressful, the Sankofa community farm serves as a…

2 weeks ago