News

Philadelphia Water Bills overcharge over 16,000 customers in hiccup

Billing mishap caused customers to receive bills of $10,000 and other amounts

Philadelphia Water had a billing snafu that showed incorrect amounts for water bills in 19 zip codes, some up to $10,000 dollars. Over 16,000 customers were affected in the mishap.

Customers with incorrect amounts were billed on Tuesday, August 3rd and showed up on e-billing accounts on Wednesday.

Philadelphia Water said they are working to resolve the issue and not impact the automatic payment optons.

Impacted zip codes

19104
19111
19116
19120
19122
19123
19129
19132
19133
19138
19140
19141
19142
19144
19145
19146
19148
19149
19154

The City said customers should wait for an updated bill. If you’d like to speak to a billing representative, call (215) 685-6300 between 8:00 a.m. and 5:00 p.m. 

Cover photo by Mikhail Nilov from Pexels; unfortunately not a real-life reaction


Julie Hancher

Julie Hancher is Editor-in-Chief of Green Philly, sharing her expertise of all things sustainable in the city of brotherly love. She enjoys long walks in the park with local beer and greening her travels, cooking & cat, Sir Floofus Drake.

Recent Posts

SEPTA real-time arrivals, FDR Park lawsuit, & more

Catch up on the latest sustainability news:  SEPTA to debut digital bus stop displays. SEPTA…

3 hours ago

New research shows widespread “ghost forests” in New Jersey

Scientists mapped millions of dead trees along the Atlantic coastline that show the impact of…

1 day ago

Why are Philly recycling rates so low? A mix of contamination, culture and systems still make it complicated in 2026.

City leaders, educators, and community advocates agreed on one thing at our recent recycling panel:…

1 week ago

Climate storytelling, nuclear production, & more

Catch up on the latest sustainability news:  Chinatown Stitch design moves forward. The Chinatown Stitch…

1 week ago

Open Streets helps businesses, Transit in the City Budget & more

Catch up on the latest sustainability news:  Center City car-free streets increased sales for local…

2 weeks ago

d’griot Cafe Brings Sustainable Food and Community Space to Germantown

The Black-owned cafe in Maplewood Mall centers sustainable food, local vendors and community programming, all…

2 weeks ago